At Citybeloved, we carefully prepare each order and strive to deliver your new favorites as quickly and reliably as possible. Below you’ll find everything you need to know about our shipping process.

Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment is confirmed.

Shipping Methods & Delivery Times
We offer a range of shipping options to suit your needs:

• Standard Shipping: 7–14 business days

• Express Shipping: 5–7 business days

• Priority Shipping: 3–5 business days

Delivery times are estimates and begin from the date your order is shipped, not the date it is placed. These timelines may occasionally be affected by factors beyond our control, such as customs processing or seasonal carrier delays.

Shipping Destinations
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. You can view the applicable shipping fees during checkout by entering your delivery address.

Shipping Costs
Shipping costs are calculated based on the weight of your order and your selected delivery location. The exact cost will be displayed before you complete your purchase.

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check the status of your order by logging into your account on our website.

Customs & Import Taxes
For international orders outside of Hong Kong, please note that you may be subject to import duties and taxes. These fees are the responsibility of the recipient and are not included in the item price or shipping cost.

Questions About Your Order?
If you have any concerns about shipping or your current order, feel free to reach out to our support team:
Email: citybeloved@outlook.com
Phone: +852 2368 1542

We’re here to assist you during our customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (HKT).

Thank you for choosing Citybeloved — we hope you enjoy your order!