At Citybeloved, we want you to love every piece you order. If you are not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.

Returns

• You may return unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery.

• To start a return, please contact our customer service team at citybeloved@outlook.com with your order number and the items you wish to return.

• Once your return is approved, we will provide a return shipping address and further instructions.

• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.

Refunds

• After we receive and inspect your returned item, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

• Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery at citybeloved@outlook.com. We will gladly arrange a replacement or refund and cover the return shipping costs.

Final Sale Items

• Certain sale items and clearance merchandise may be marked as final sale and are not eligible for return or refund.

Questions?
If you have any questions about our Return & Refund Policy, please contact us:
Email: citybeloved@outlook.com
Phone: +852 2368 1542

We appreciate your trust in Citybeloved and are committed to ensuring your satisfaction with our products and service.