At Citybeloved, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our site, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

• Personal Details: When you place an order or create an account, we collect information such as your name, email address, shipping address, and phone number.

• Payment Information: When you make a purchase, we process your payment through a secure gateway. We do not store your full credit card details on our servers.

• Technical Data: We automatically collect information about your device and browsing behavior, including your IP address, browser type, and pages visited, through cookies and similar technologies.

• Communication Records: We keep records of any correspondence when you contact our customer service team.

2. How We Use Your Information

Your information helps us provide and improve our services. Specifically, we use it to:

• Process and fulfill your orders

• Manage your account and provide customer support

• Send order confirmations, shipping updates, and transaction-related communications

• Personalize your shopping experience and show content relevant to your interests

• Comply with legal obligations and prevent fraudulent activities

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• With trusted service providers who assist us in operating our website, processing payments, and delivering orders (e.g., shipping carriers and payment processors)

• When required by law or to protect our rights, users, or business

• In connection with a business transfer, such as a merger or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. All payment transactions are encrypted using SSL technology.

5. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete the personal information we hold about you

• Object to or restrict certain types of data processing

• Receive a copy of your personal data in a portable format

• Withdraw consent at any time, where applicable

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can adjust your browser settings to refuse cookies, though this may limit some website functions.

7. International Data Transfers

As an international brand, your data may be processed outside of your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email: citybeloved@outlook.com
Phone: +852 2368 1542
Address: 28F, The Centre, 99 Queen's Road Central, Hong Kong

Thank you for trusting Citybeloved with your personal information. We are dedicated to treating your data with care and respect.